KNOW BEFORE YOU BOOK:

 

- We recommend reserving your flight on the first day you are in Jasper. In case of weather delay, there’s still time to reschedule your flight.

 

- Check in is 30 minutes prior to your flight. If you’re really early we may not be able to greet you as we’ll be out flying, please be patient with us! If you're late for your flight it may be cancelled.

 

- The location of the Jasper Hinton Airport is correct in all GPS including google maps, approximately 45 minutes east from Jasper, 1 hour if there are sheep on the road! Please come right into the terminal when you arrive. Don’t worry it’s a tiny airport and you’ll find the terminal no problem!

 

- Please wear clothing appropriate for outdoor activities. No open toed shoes allowed. Windproof and waterproof layer is highly recommended, especially for mountain top landings. Winter mountain landings require winter gear!!!

 

- Weather- we will do a weather check 2 hrs prior to your flight. If there are any concerns we will call you. Please ensure we have a number we are able to reach you at! If you don’t hear from us 1 hour before your flight, assume it’s a go. Please note: we will not discuss weather prior to 2 hrs before your flight. 

 

- Aircraft emergencies- sometimes our aircrafts respond to life threatening emergencies such as; back country rescues, wildfires, floods etc. And sometimes our aircrafts are grounded for unscheduled maintenance. In the event one of these situations arise we will ask for your patience and understanding. We will attempt to reschedule your flight. If that is impossible, we will refund your deposit.

 

- Cancellation policy is 24hrs notice and 4 days notice for experiences that involve a third party- hiking guide, photographer, Indigenous guide etc. This enables them to schedule another group and not take a loss.

 

- Landing locations are at the sole discretion of the pilot and decisions are made based on a variety of factors including but not limited to: current and forecasted wind and cloud, weight of the aircraft, pressure altitude, sunlight, wildlife, allotted flight time, legalities of the Jasper National park.