Frequently Asked Questions
You will be refunded 100% of your deposit if the weather is too poor to fly. However, if you want absolutely perfect weather without a cloud in the sky for your flight and there are a few clouds we will not offer a refund. If we can see mountains and we feel like it will still be a wonderful experience for you and your loved ones, we take you out flying. Sometimes people still want to fly despite not being able to see mountains, as they just want to experience being in a helicopter! If this is the case and it's safe enough to fly- we will still take you flying!
We do not have any age restrictions. Children under two years of age can be seated in their car seats or on an adults lap- as per Transport Canada law. And yes we have some hearing protection for the little ones:)
Also, the eldest we've taken is 95 years old, so we're looking to beat that record!
We can definitely help with loading and unloading anyone who has mobility issues. We will need to know in advance so please write us a note in the section - "anything else we should know" on the booking form.
If you haven't flown in a helicopter before and have visions in your mind of bouncing around like you're in a washing machine, relax! Thats not what it's like! The most common response from people who were a little hesitant about flying is "Its so much smoother that I expected!"
Can you pick us up/drop us off at a location in Jasper National Park?
No. Commercial aircrafts are not allowed to land in a National Park unless they have a permit from the National Park. It's very very difficult to obtain and permits will not be given for recreational purposes, even if you're the King of the world. Besides with charters, you have to pay for helicopter time to position the aircraft where you want to be picked up, so why not be inside enjoying the ride right from our location at the Jasper Hinton Airport.
Will I see mountains?
Absolutely! We are located on the edge of the Rockies and fly over and through the mountains. If the weather is so too poor to see mountains then we'll reschedule or refund your deposit.
Will I see Glaciers?
Unfortunately there are no glaciers on our 30 minute tour.